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FAQs

How can I reserve a bouncy castle?
You can make your reservation by calling us on 07976 666623 (
9am to 8pm, 7 days a week) or you can contact us by clicking here.

How do I pay?
We currently accept cash or cheque (with a current cheque guarantee card). We are hoping to offer PayPal soon.


When can I ring?
You can contact us from 9am to 8pm, 7 day a week. If we are
unavailable just leave your name and number and we will get back to you ASAP.

How much room do I need?
You will need to add at least 3 feet around the perimeter, so approximately 15' x 15' for a 12' x 12' bouncy castle.
If you're not sure what size your yard is, you can measure it or "walk it off" heel to toe in a man's shoe (it'll be about 1 foot per step) to approximate. If you can imagine two parked cars side by side in your set up area, most likely we can fit the unit in that area. Don't forget your vertical clearance! You'll need an area free of low wires and branches, about 14 - 16 feet high.

How much room do you need to bring the bouncy castle in?
A standard walk through gate is fine. We bring the unit rolled up and wheel it in on a standard hand truck. If a person can comfortably walk through, we can fit the bouncy castle through too!

How many children can fit in a bouncy castle?
Generally speaking, between 6 and 12 at a time depending on the size of the children and type of bouncy castle hired.

Are your units safe? Will you teach me how to have a safe day of fun?
Yes, they are designed from the ground up with safety in mind. In addition, we review all safety rules with you prior to use. While no one can guarantee safety, we do everything we can to promote safe use of our products to ensure your day is filled with fun.

How much does it cost?
We try to keep our prices as reasonable as possible. Prices depend on size of castle and season. Peak season runs from April until October.
Check here for current prices.

What if it rains?
All our bouncy castles come with rain covers and all extension leads are fully waterproof so rain won't stop play!

What are the appropriate ages for bouncing?
We cover all ages. We are insured for children, teenagers and adults, so anybody can join in the fun. However, if older teenagers and adults are using the castle, you will have to order one of our adult bouncy castles.

Do you deliver to my area?
Have a look at the areas covered page by clicking here.

My garden slopes a bit - will that be OK?
Yes. A slight slope is not a problem. Typically, we will place the entrance of the unit at the top of any slope. If the slope is more than a little, we may not be able to set up in that location. Your installer may request an alternate location so please have one in mind. The safety of the children is the most important consideration when selecting a setup area.

Do I need an electricity supply nearby? 

We will bring a 20 foot extension cord with us (or up to 40 foot on request), so you'll need an outlet near the set up area.

What time do you deliver and pick up the bouncy castle?
Bouncy castles can be delivered at times to suit you and rental periods usually last for 4-8 hours. There is an additional charge of £20 for overnight hire. Please contact us for further details.

How far in advance do I need to order?
We suggest 3-5 weeks before your scheduled party date. However, we sometimes have bouncy castles available for last minute bookings, if you are not too picky about style or size. All castles are booked on a first come first served basis.

My party is tomorrow. Can I still get a rental?
Maybe! Give us a call on 07976 666623 to check availability.

Can I keep the bouncy castle overnight?
Yes! Overnight hire incurs an additional charge of £20. The bouncy castle must be set up in a back garden or area that is fenced and secure. The fence must be at least 4 feet tall. We reserve the right to deny the overnight service if security cannot be guaranteed.

Is it cheaper if we pick up the bouncy castle ourselves?

We do not allow collection. All of our installers are trained professionals. Our insurance requires that our installers to do an onsite inspection. Where the safety of your children is concerned, we do not take any chances.

Any other questions? 

If you have a question not listed here, please contact us by phone on 07976 666623 (9am - 8pm, 7 days a week). Alternatively contact us using the online form.






 

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